Trying to buy from EMC...

I have had an interesting set interactions with EMC over the past few months.  I am trying to contact the sales person that is in charge of the Document Management System that they sell.  At this point, I don't even know the name of the software.

I have filled in the contact me form 3 times - Nothing
I have contacted the sales person through chat 2 times.

The first time was ok, the person on chat took my name, took my requirements document and indicated that someone would be contacting me in 1 week due to a sales conference.  well 2 weeks later, nothing.

Now I contact a sales person through chat and I have this exact conversation.  Somewhat helpful, but not great service.  Most of the time when I reach out to a company, they get back to me and try to sell me something...  I will attempt to call them soon, if I hadn't put this in my blog, the chat window went away and the phone number would have been lost

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You are now chatting with 'Djamal '.

Djamal : Hello and welcome to EMC Sales Chat! How can I help you today?

Lance: I am trying to have a rep call me and discuss my Document Management Project

Lance: This is the 3rd time I have contacted EMC and I have not gotten any information

Lance: This will be the last time I contact EMC, I need to discuss my project and I need to do it NOW

Djamal : I am utterly sorry about that. Have you not managed to speak to someone yet?

Lance: I have already had months of discussion with Alfresco

Lance: Please find my rep and express my displeasure

Lance: I have a project

Lance: I have funding for it

Djamal : Do you have his full name please?

Lance: No

Lance: I have gotten nothing, I have filled out the interest forms, I have had a chat and I have never had a call.

Djamal : No problem I'll try to look him up.

Lance: the last time on chat the rep said all local sales reps were at a conference

Djamal : Have you tried calling IIG Department?

Djamal : Information Intelligence Group

Lance: I do not know who to contact which is why I have filled out forms and opened up chat sessions

Djamal : No problem. I will give you a number to call right now and surely they will be able to help you.

Djamal : Give me a second please.

Lance: I would like it if you called them and got it all prepped

Lance: I am just frustrated at this point

Lance: To be honest, If I called in and there was any issue I wouldn't bother contacting EMC again

Djamal : I totally understand. I would be frustrated myself if I'm in your shoes. I would love to help you butyou are through to EMC Core Products sales and not IIG.  Given the nature of your inquiry, I recommend contacting EMC's Information Intelligence Group (IIG), who can be reached at +1 925.600.6800 or via email at IIGTeam@emc.com. Their working hours are M-F 8:00 PST until 5:00 PST.

Lance: I will try, but I would prefer if you had the ability to get in touch with them for me and had someone reach out to me. 

Djamal : I'll be right with you.

Djamal : Thank you for waiting. I'll be with you in just a moment.

Djamal : Right, I just sent them an email.

Djamal : I recommend you call them as well Lance.